The knowledge FM draws on

The design of building and space as the carrier of use.

The structural and constructional make-up of the building.

Climate, water, power and transport as interdependent installations.

Heat, light, air, moisture and sound within the building.

Why and when to maintain, and against which probability of failure.

Managing the value of physical assets across their life.

Energy flows and losses in building and installation.

Design, engineering and organisation around fire and escape.

Building and service usable by everyone in practice.

Emissions, soil, water and waste around the built environment.

Real estate as a means of the organisation, not as an investment.

Management of the property on the owner's behalf.

The workplace as a service that must work daily.

Allocation, registration and utilisation of space.

The choice of which work is supported where, and how.

Who is where, how often, and what that implies.

The composition of the property portfolio over time.

Governing service delivery as a repeatable process.

Designing the service, the chain and the point of contact.

Hospitality as a discipline, not as friendliness.

What users actually experience of the whole.

Measuring and improving perceived service quality.

Food and drink as an operation and as an experience.

Hygiene, method and the measurability of cleanliness.

Organising guarding, access and surveillance.

How responsibility and coordination are allocated.

Choosing direction under uncertainty and constraint.

Who decides, about what, and with what accountability.

Behaviour and decision-making in the FM organisation.

Why people use space and service the way they do.

Work, employment terms and people in the service.

How new ways of working are actually adopted.

Delivering change and intervention under control.

Standard, measurement and improvement as a closed system.

Shaping the route to market.

Which need is placed where, and how.

The chains behind the service, subcontracting included.

What an agreement legally actually means.

Making the contract work after signature.

Price, incentive and risk allocation in the relationship.

Budget, investment and cash flow over the life cycle.

How costs and assets are accounted for.

Markets, pricing and scarcity in FM markets.

Comparing without corrupting the comparison.

Safe and healthy work as a legal duty.

Threat, vulnerability and measure as one whole.

Preparing for the incident that comes anyway.

Continuing when building or service fails.

The capacity to absorb and to recover.

Demonstrably meeting non-transferable requirements.

Making risk explicit, weighing it and placing it.

Transferring residual risk at a price.

Independently establishing whether control actually works.

Accounting for environmental, social and governance performance.

Measuring, attributing and reducing emissions.

Keeping material and product in cycles.

Governing energy use, not merely reporting it.

Separating, reducing and accounting for flows.

Use, quality and risk of water in buildings.

Site and surroundings as a living system.

Preparing building and service for heat, water and disruption.

Sustainability requirements embedded in buying itself.

Data as a governed asset, not a by-product.

System support for facility processes.

Integrated management of property, space and service.

Maintenance planning and recording as a system.

Control and monitoring of installations.

Sensors as a source of use and condition data.

Connected technology that responds to use.

Building information that stays usable after handover.

A maintained digital counterpart of the building in use.

Patterns from use, condition and cost data.

Models that predict, sort or propose.

Building technology as an attack surface.

Use data that is about people.