Organisational Behaviour

Organisational behaviour studies how people in organisations actually behave, as opposed to how policy assumes they behave. It examines motivation, group dynamics, norms and the gap between prescribed and actual behaviour.

Facility policy often fails not because of the policy itself but because of the assumption about behaviour behind it — a clean-desk policy people ignore, a booking system people bypass. ISO 41015:2023 applies organisational behaviour to influencing behaviour for facility outcomes, explicitly acknowledging that technology and policy only work if behaviour moves with them.

• Which behaviour does this policy assume, and does that assumption match what people actually do?
• Why is a facility ignored when user research shows demand for it?

• ISO 41015:2023 — influencing behaviour for improved facility outcomes.
• General organisational behaviour literature (motivation theory, social-norm research).

• Behavioural interventions (nudges, default settings) are often more effective and cheaper than additional rules or technology.

• Workplace policy and behaviour influencing

• Behavioural analysis of space and service use

• Demand organisation

  Policy drafted by the demand organisation benefits from testing against actual behaviour, not only policy intent.

• ISO 41015:2023.

The standards section arrives in Part 7.

• Low compliance attributed to 'resistance' without investigating the actual behavioural driver.

ISO 41015 is relatively new and the empirical grounding of its proposed interventions within FM-specific settings is still thin; much evidence comes from adjacent fields such as health behaviour and energy conservation.

• Thaler & Sunstein, Nudge.