Insurance

Insurance studies how residual risk — the risk left after prevention and control — is transferred to a third party at a price. It works with premium, coverage, deductible, exclusions and the question of when a loss is actually paid out, not only when it is covered on paper.

FM affects the size of residual risk through maintenance, security and compliance, and thereby directly affects premium and coverage terms — often without FM itself reading the policy. Insufficient alignment between FM and the insurer creates coverage gaps that only surface at the point of loss.

• Does the maintenance regime match the conditions the policy sets, or is a coverage gap forming silently?
• Is business interruption cover matched to the actual recovery time, or to a generic assumption?

• Insurance terms and policy documentation (business-specific); insurers' actuarial risk models.

• Insurance is not a substitute for prevention; premium rises or cover lapses when prevention structurally falls short.
• FM should be involved in policy renewal, because FM best knows the building's actual risk condition.

• Maintenance & Asset Care (determines the actual risk condition on which cover rests)

• Policy analysis and coverage alignment

• Regieorganisatie — managing organisation / intelligent client function

  When multiple suppliers affect the risk, it must be clear whose negligence would cause a coverage gap.

• No ISO standard specific to insurance within FM; it does connect with ISO 31000 (risk management).

The standards section arrives in Part 7.

• Cover assumed without reading the exclusions, particularly around maintenance backlog and wilful neglect.

Climate-related loss patterns (extreme rainfall, heat, storm) are changing faster than actuarial models can adjust, so cover in some locations structurally lags behind actual risk.

• Trade literature from national insurance industry bodies on business interruption and property cover.