ISO 41000 family (ISO/TC 267)
Published
ISO 41018:2022
Facility management — Development of a facility management policy
- Edition
- 1st edition, 2022
- Published
- Published 2022.
Why it exists
Policy records what the organisation expects from FM and what FM may decide. Without that record responsibility stays undefined.
Scope and content (paraphrased)
Paraphrased: guidance on drafting, adopting and maintaining an FM policy consistent with organisational objectives. Source: ISO 41018:2022.
Main concepts
- Policy as a board-adopted document, not a departmental memo.
- The policy statement as a test for sourcing and investment decisions.
Who should understand it
- Executive or client receiving FM accountability
- FM director and policy owner
- Contract, sourcing and procurement manager
- Auditor, quality and compliance officer
What it means in practice
Strategic
Records FM's mandate and its limits.
Tactical
Plans are tested against policy rather than habit.
Operational
Exceptions gain a formal route instead of an informal fix.
Relationships to other standards
- ISO 41014:2020Strategy and policy should align.
- ISO 41002:2026Policy directs the development of the FM organisation.
Related services
- All facility services within the scope of the management system.
Related capabilities
- Standards literacy and policy formation
- Performance measurement and accountability
- Contract and supplier oversight