ISO 41000 family (ISO/TC 267)
Published
ISO 41002:2026
Facility management — Development of the facility management organization
- Edition
- 1st edition, published June 2026
- Published
- Published June 2026. Anchor standard for the Management System section.
Why it exists
Earlier standards described processes, strategy and policy, but not the organisation meant to carry them. This standard treats the FM organisation itself as the object of guidance.
Scope and content (paraphrased)
Paraphrased: guidance on developing an FM organisation that works at strategic, tactical and operational levels, including roles, capacity and the link to the demand organisation. Source: ISO 41002:2026.
Main concepts
- The three levels as one architecture rather than three hierarchical layers.
- FMO — the term the standard uses for the facility management organisation.
- Capacity and competence as a condition, not the remainder of the design.
Who should understand it
- Executive or client receiving FM accountability
- FM director and policy owner
- Contract, sourcing and procurement manager
- Auditor, quality and compliance officer
What it means in practice
Strategic
Designing the FM organisation becomes a governance decision with a normative reference.
Tactical
Decision rights between demand organisation, FM organisation and provider must be made explicit.
Operational
Delivery teams get a place in the decision chain, not only in the work process.
Relationships to other standards
- ISO 41001:2018The management system this organisation must be able to run.
- ISO 41018:2022The policy that directs organisational development.
Related services
- All facility services within the scope of the management system.
Related capabilities
- Standards literacy and policy formation
- Performance measurement and accountability
- Contract and supplier oversight