ISO 41000 family (ISO/TC 267)
Published
ISO 41014:2020
Facility management — Development of a facility management strategy
- Edition
- 1st edition, 2020
- Published
- Published 2020.
Why it exists
Without a strategy FM becomes a collection of contracts. This standard describes how organisational objectives are translated into an FM strategy.
Scope and content (paraphrased)
Paraphrased: guidance on developing an FM strategy derived from organisational objectives and forming the basis for tactical and operational choices. Source: ISO 41014:2020.
Main concepts
- Translating organisational objectives into facility requirements.
- Strategy as a decision about what will not be done.
- The link between strategy, policy and sourcing.
Who should understand it
- Executive or client receiving FM accountability
- FM director and policy owner
- Contract, sourcing and procurement manager
- Auditor, quality and compliance officer
What it means in practice
Strategic
Makes the FM strategy testable against organisational strategy.
Tactical
Plans and programmes gain a traceable origin.
Operational
Delivery priorities can be justified from the strategy.
Relationships to other standards
- ISO 41018:2022Policy formalises what the strategy chooses.
- ISO 41012:2017Sourcing follows strategy.
Related services
- All facility services within the scope of the management system.
Related capabilities
- Standards literacy and policy formation
- Performance measurement and accountability
- Contract and supplier oversight