ISO 41000 family (ISO/TC 267)
Published
ISO 41011:2024
Facility management — Vocabulary
- Edition
- 2nd edition, February 2024; replaces ISO 41011:2017
- Published
- Published February 2024. Confirms that 'facility management' and 'facilities management' are used interchangeably.
Why it exists
Without shared terminology the same words mean different things in contract, standard and conversation. This standard fixes the terms the family rests on.
Scope and content (paraphrased)
Paraphrased: definitions of core facility management terms, including the function itself, facility, facility service, user and client. Source: ISO 41011:2024.
Main concepts
- FM as the organisational function integrating people, place and process.
- Facility and facility service as distinct terms.
- Regional naming preference without conceptual difference.
Who should understand it
- Executive or client receiving FM accountability
- FM director and policy owner
- Contract, sourcing and procurement manager
- Auditor, quality and compliance officer
What it means in practice
Strategic
One vocabulary in which executives can read FM accountability.
Tactical
Contracts and tender documents can refer to defined terms.
Operational
Requests, reports and KPIs use the same words as the contract.
Relationships to other standards
- EN 15221-1:2006Withdrawn; its content was superseded by this vocabulary standard.
- ISO 41001:2018Uses these definitions in its requirements.
Related services
- All facility services within the scope of the management system.
Related capabilities
- Standards literacy and policy formation
- Performance measurement and accountability
- Contract and supplier oversight