ISO 41015:2023

Facility management — Influencing organizational behaviours for improved facility outcomes

Edition: 1st edition, 2023
Published: Published 2023.

Why it exists

Many facility outcomes depend on user behaviour rather than technology or contract. This standard acknowledges that explicitly.

Scope and content (paraphrased)

Paraphrased: guidance on influencing behaviour within the organisation to better achieve facility objectives, including energy use, space use and safety. Source: ISO 41015:2023.

Main concepts

Behaviour as a variable in facility performance.
Interventions that go beyond communication campaigns.

Who should understand it

Executive or client receiving FM accountability
FM director and policy owner
Contract, sourcing and procurement manager
Auditor, quality and compliance officer

What it means in practice

Strategic

Connects FM objectives with HR, sustainability and change programmes.

Tactical

Behavioural interventions become part of planning rather than a by-product.

Operational

Delivery teams gain a role in influencing use.

Relationships to other standards

ISO/TR 41019:2024Sustainability objectives lean heavily on behaviour.

Related services

All facility services within the scope of the management system.

Services Atlas

Related capabilities

Standards literacy and policy formation
Performance measurement and accountability
Contract and supplier oversight

Knowledge Domains