EN 15221 family (CEN/TC 348)
Withdrawn
EN 15221-5:2011
Facility management — Guidance on facility management processes
- Edition
- 2011; withdrawn and consolidated into EN 15221-8:2025
- Withdrawn
- Withdrawn as of November 2025; content consolidated into EN 15221-8:2025.
Why it exists
FM processes were reinvented per organisation; this standard described a shared process architecture.
Scope and content (paraphrased)
Paraphrased: guidance on arranging facility processes at strategic, tactical and operational levels.
Main concepts
- The three levels as process ordering — the line EN 15221-8:2025 continues.
Who should understand it
- Executive or client receiving FM accountability
- FM director and policy owner
- Contract, sourcing and procurement manager
- Auditor, quality and compliance officer
What it means in practice
Strategic
Historically: connected FM processes to organisational levels.
Tactical
Process models in existing manuals often derive from here.
Operational
Refer to EN 15221-8:2025 from now on.
Historical significance
Part 5 fixed the three-level ordering that recurs today in both EN 15221-8:2025 and ISO 41002:2026. That makes it historically more important than its withdrawal suggests.
Relationships to other standards
- EN 15221-8:2025The consolidating successor.
Related services
- All facility services within the scope of the management system.
Related capabilities
- Standards literacy and policy formation
- Performance measurement and accountability
- Contract and supplier oversight