ISO 41000 family (ISO/TC 267)
Technical Report
ISO/TR 41030:2024
Existing performance management in FM organizations — state of the industry
- Edition
- Technical Report, 2024
- Technical Report
- Published 2024 as a Technical Report.
Why it exists
Before performance management can be standardised, what organisations actually do must be established. This report describes that practice.
Scope and content (paraphrased)
Paraphrased: a description of existing performance management practice within FM organisations. Source: ISO/TR 41030:2024.
Main concepts
- Descriptive, not prescriptive: the report sets no requirements.
- Variation between organisations as a finding, not a shortcoming.
Who should understand it
- Executive or client receiving FM accountability
- FM director and policy owner
- Contract, sourcing and procurement manager
- Auditor, quality and compliance officer
What it means in practice
Strategic
Usable as a mirror for one's own accountability practice.
Tactical
Supports revision of reporting structures.
Operational
No direct requirements on delivery.
Relationships to other standards
- ISO/AWI 41020The intended normative sequel to this stocktaking; still in development, see the documents-in-development round-up.
Related services
- All facility services within the scope of the management system.
Related capabilities
- Standards literacy and policy formation
- Performance measurement and accountability
- Contract and supplier oversight