Occupational / Wellbeing Services
On-site wellbeing provision — occupational health referral, first aid, wellbeing programming — sitting at FM's boundary with HR.
FM typically owns the room. HR typically owns what happens in it. Confusing those two ownership lines is where wellbeing services most often quietly fail.
FM typically supplies the physical/logistical infrastructure (first aid rooms, wellbeing spaces, occupational health facilities); programme content and policy usually sit with HR — the boundary should be explicit, not assumed.
Why this service exists
FM's role here is principally the physical and logistical infrastructure — first aid rooms, wellbeing spaces, occupational health referral facilities — while programme content and policy usually sit with HR; stating this division explicitly prevents the service being specified and then quietly neglected because each side assumes the other owns it.
What the service covers
- First aid room/facility provision and maintenance.
- Occupational health referral space.
- Wellbeing space provision and booking.
- Coordination with HR-owned wellbeing programming.
Assets and objects
- First aid rooms.
- Wellbeing/quiet spaces.
- Occupational health consultation space where provided.
Who takes part
- FM soft-services managerRequired
Facility/space provision.
- HR wellbeing leadRequired
Programme ownership.
- Qualified first aidersSituational
Staff-side, coordinated with FM for space/supplies.
What the service needs
- First aid supply requirements.
- Wellbeing space demand.
- HR programme coordination requirements.
How delivery runs
- 01Maintain first aid rooms/facilities to required standard and supply level.
- 02Provide and maintain wellbeing/quiet spaces per demand.
- 03Coordinate space and logistics with HR-led wellbeing programming, with FM and HR ownership lines explicit rather than assumed.
What is delivered
- Maintained first aid facilities.
- Available wellbeing spaces.
- Coordinated programme support.
From output to outcome
Maintained facilities and available spaces.
Genuine physical infrastructure support for occupational health and wellbeing.
Deliberately scoped narrowly to what FM actually controls, since overclaiming ownership of wellbeing outcomes that depend on HR programming content sets this service up to be blamed for gaps it doesn't control.
Where it gets tense
- First aid supplies or wellbeing space maintenance neglected because HR assumes FM is actively managing it and FM assumes HR would flag any issue — the classic boundary-ownership failure this page exists to prevent.
Strategic, tactical, operational
The FM/HR ownership boundary should be explicit and documented, not informally assumed.
Wellbeing space demand should be genuinely monitored, since under-provision here is easy to overlook relative to more visible service failures.
First aid supply/certification currency needs routine, not incidental, checking.
Performance indicators
- First aid facility compliance/supply-currency rate
Compliance indicator.
- Wellbeing space utilisation and satisfaction
Experience indicator.
Risks
- Statutory first aid provision requirements (jurisdiction-specific — number of qualified first aiders and facility standards typically mandated by workplace health and safety regulation).
Statutory context
Statutory first aid provision requirements are jurisdiction-specific and typically mandated by workplace health and safety regulation; wellbeing programme content itself is typically not a statutory FM ownership.
Sourcing options
- In-house
Typically an internal FM facility-provision function coordinating with HR-owned or externally-provided programming.
Technology and data
- Minimal FM-specific; wellbeing-space booking systems where formalised.
Competencies required
- Basic occupational health and safety literacy.
- Cross-functional coordination with HR.
Common mistakes
- Leaving FM/HR ownership of wellbeing outcomes ambiguous, so infrastructure quietly degrades because each side assumes the other is monitoring it.