Travel
Corporate travel booking and management — an ownership-ambiguous service frequently sitting with HR, Procurement or a dedicated Travel function instead of FM.
If nobody can quickly answer "does FM actually own travel here," the honest answer is probably no — and this page shouldn't pretend otherwise by default.
Ownership-ambiguous: this service frequently sits with HR, Procurement or a dedicated Travel function instead of FM. Included for completeness, without assuming FM ownership by default.
Why this service exists
Included in the Services Atlas for completeness since some FM organisations do hold this remit, particularly where travel and accommodation are managed alongside broader workplace/mobility services, but this platform should not assume FM ownership without confirmation.
What the service covers
- Travel booking coordination (where FM-owned).
- Travel policy administration.
- Expense-process integration.
Assets and objects
- None facility-specific; this is the most administratively (rather than facility-) oriented service in the entire taxonomy.
Who takes part
- Travel coordinator where FM-ownedSituational
Manages bookings and policy.
- HR/ProcurementSituational
The more common actual owners.
- FinanceSituational
For expense integration.
What the service needs
- Travel policy.
- Booking-platform data.
How delivery runs
- 01Administer travel policy and booking platform access.
- 02Coordinate with finance for expense-process integration.
- 03Monitor policy compliance and cost trends.
What is delivered
- Booked travel arrangements.
- Policy compliance data.
From output to outcome
Booked, policy-compliant travel.
Efficient, policy-compliant corporate travel.
A genuinely marginal FM outcome in most organisations given how often this sits elsewhere, worth stating plainly rather than inflating this service's FM-centrality.
Where it gets tense
- This service appearing in an FM service catalogue by historical accident rather than deliberate ownership decision, creating confusion about who's actually accountable when travel issues arise.
Strategic, tactical, operational
Confirm genuine ownership before investing FM resource here.
Minimal FM-specific content beyond the ownership question itself.
Minimal FM-specific content beyond the ownership question itself.
Performance indicators
- Policy compliance rate (where FM-owned)
Only relevant where applicable.
- Cost-per-trip trend
Commercial indicator.
Risks
- Duty-of-care obligations for travelling staff (safety, insurance) — genuinely significant where this service is owned, regardless of which function holds it.
Statutory context
Duty-of-care/traveller-safety obligations are general, not FM-specific, and apply regardless of which function holds the travel remit.
Sourcing options
- Single service
Typically specialist travel-management-company outsourced regardless of which internal function holds ownership.
Technology and data
- Corporate travel booking platforms.
Competencies required
- Travel policy administration.
Common mistakes
- Including this service in an FM catalogue without confirming it's actually FM's remit in this specific organisation.